Healthcare
Technology serving people’s health.
The Scenario
The latest transformations shaping the sector
Healthcare is undergoing a structural transformation that requires scalable digital models, interoperability between systems, and more accessible services for citizens and operators.
Healthcare organizations today must:
- Integrate clinical, administrative, and territorial data;
- Digitalize pathways and processes;
- Improve access to services;
- Ensure continuity of care;
- Adopt predictive and data-driven models;
- Ensure interoperability between regional and national systems;
- Comply with the AI Act through AI Governance models.
Our Offering
We support healthcare organizations through expertise and partnerships with universities and technology vendors.
PMO and governance for healthcare programs, support for PNRR initiatives, gradual introduction of AI into clinical-administrative processes with measurable impact KPIs (time, workload, quality).
AI Readiness, predictive models and care pathway analysis, explainability, accountability, auditability, document extraction (LLM + RAG), document quality checker, patient flow forecasting, no-show prediction.
Digitalization of clinical-administrative processes, document management and workflows, healthcare interoperability (HL7/FHIR, ESB Mirth), Data Governance, healthcare analytics and indicators, GIS & territorial healthcare.
Digitalization of clinical-administrative processes, document management and workflows, healthcare interoperability (HL7/FHIR, ESB Mirth), Data Governance, healthcare analytics and indicators, GIS & territorial healthcare.
Healthcare interoperability (HL7, FHIR, ESB Mirth), eHealth consulting, Healthcare Enterprise Architecture, Data Strategy & Data Governance.
Strategic Positioning
Technology serving healthcare: connected, predictive, human.
Including clinical-administrative processes.
Transforming data into care.
Continuity of care without boundaries.
Benefits for Organizations
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A gradual and realistic approach to healthcare digital transformation;
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Public Sector expertise transferable to healthcare;
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Omnichannel solutions and advanced CUP systems;
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AI PoCs ready to be activated in healthcare environments;
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AI Readiness models;
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Interoperability expertise (HL7/FHIR);
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Integration of data, processes, and technologies within complex ecosystems.
Our clients
Use cases
Optimization of Reception Processes
Objective
Optimization of the regional CUP reception process.
Solution
- Assessment of the services provided by the contact center;
- Identification of improvement initiatives, including:
- Automation of reception processes;
- Automatic tax code recognition through IVR;
- Identification of AI-based solutions to support operators;
- Innovation of reminder campaigns to reduce no-shows.
- Presentation of demos featuring OMNIA technology for tax code recognition and the use of the proprietary Lyra Knowledge Management solution.
Result
- Reduced average handling times;
- Improved user identification;
- Enhanced quality and consistency of responses.
The proposed optimization enables a more efficient, data-driven, and citizen-centric contact center model, delivering measurable benefits.
Our partnerships
The connections that make a difference
Partners
University
Our Industries
FAQ
L'obiettivo non è solo fornire tecnologia, ma garantire una "Sanità connessa, predittiva e umana".
L'azienda utilizza tecnologie come LLM (Large Language Models) e RAG (Retrieval-Augmented Generation) per l'estrazione e il controllo qualità documentale, trasformando i dati grezzi in insight clinici e amministrativi affidabili, sempre nel rispetto dei principi di AI Governance e Trust.
Attraverso soluzioni di Technology & System Integration e l'uso di Enterprise Service Bus, Soft Strategy assicura che le informazioni viaggino in modo sicuro ed efficiente tra i vari attori dell'ecosistema sanitario.
Questo modello non si limita alla gestione amministrativa, ma supporta anche la governance clinica.