RPA
We automate processes to increase efficiency.
RPA
Automate processes, unlock potential, accelerate innovation.
In today’s environment, where speed, accuracy, and operational continuity are critical, process automation is a key driver of efficiency and reduced complexity.
The adoption of Robotic Process Automation (RPA) enables the automatic execution of high-volume, repetitive tasks, improving quality, reducing errors and optimizing costs.
With Intelligent Automation technologies, combining RPA, Artificial Intelligence (AI) and Machine Learning, companies can go beyond traditional automation: software robots not only execute tasks, but also learn, adapt and collaborate with human operators.
We support organizations in rethinking their processes, integrating automation as a natural component of the business, rather than a standalone technical tool.
Turning Processes into Value
Our RPA Competence Center combines expertise in process design, intelligent automation and technology governance to deliver efficient and scalable end-to-end solutions.
Identification of automation opportunities.
To define priorities, objectives and KPIs.
Using UiPath, Power Automate and Python.
In secure environments.
Of automated processes.
Benefits for organisations
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Increased productivity through reduced execution times
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Improved quality and compliance through standardized processes
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Release of human resources from low-value activities
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Enablement of a hybrid human–robot operating model
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Scalability of automated processes
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Full control through monitoring dashboards
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Consistent and reliable performance over time
Use Cases
RPA Infrastructure Migration
Objective
Migrate a farm of approximately 100 robots from one Orchestrator version to another, ensuring operational continuity and process stability.
Solution
- End-to-end migration planning and coordination
- Configuration and testing of the new Orchestrator environment
- Validation of robots within the new infrastructure
- Resolution of post-migration anomalies
Result
- Seamless transition with no operational disruption
- Improved robot reliability and performance
- Reduced maintenance time and manual monitoring activities
Automated Welfare Onboarding
Objective
To automate the corporate welfare onboarding process through CRM, improving the speed and quality of customer onboarding.
Solution
- Management of onboarding requests through mail-driven workflows in Salesforce;
- Automated company selection and classification logic;
- Creation of initial structures within the CRM and automated sending of welcome communications.
Result
- Reduced onboarding time for welfare customers;
- More consistent and traceable processes;
- Greater operational efficiency for CRM teams.
Automated Welfare Provisioning
Objective
To automate the onboarding of welfare structures into the CRM and corporate systems, ensuring consistency and speed in service activation.
Solution
- Data extraction from the CRM and automated KPI calculation;
- Automated activation of welfare plans on remote machines;
- Automation of the renewal process through the customer portal.
Result
- Elimination of repetitive manual tasks;
- Reduced provisioning time;
- Consistently updated and aligned data across systems.
Security Ticket Management
Objective
To automate the management of security tickets and password reset operations.
Solution
- Integration with APIs and UiPath Integration Service to manage lock and reset workflows;
- Implementation of automated templates for customer communication.
Result
- Faster resolution of security tickets;
- Improved user experience;
- Standardization of management procedures.
Automated Support for Service Desk Tickets
Objective
To reduce handling time for technical support tickets within Application Maintenance (AM).
Solution
- Integration via APIs and UiPath Integration Service for customer data recognition and updates;
- Customized management of ticket progression within JIRA.
Result
- Reduced resolution times;
- Increased data traceability and consistency;
- More streamlined and monitorable processes.
Collaborative Order Management
Objective
To optimize order processing through human-robot collaboration within the CRM.
Solution
- Implementation of Router Queues to enable robots and operators to work in parallel;
- Automated control and validation logic for processed data.
Result
- Improved efficiency of the order processing flow;
- More seamless human-robot collaboration;
- Reduced errors and validation time.
Automated Management of Tenders and Opportunities
Objective
To automate the creation of opportunities in the CRM for new tenders.
Solution
- Data-driven management of notifications;
- Automation in “on behalf” mode for document generation;
- Automated sending of validation files through the CRM.
Result
- Faster and more traceable processes;
- Reduced manual errors;
- Improved coordination between commercial teams and IT.
Intelligent Management of Node-Down Tickets
Objective
To automate the routing of alarm tickets for TIM Business enterprise customers.
Solution
- Filtering of tickets with a focus on Node-Down alerts;
- Integration with TTM and NGasp systems for automated analysis;
- Routing to the appropriate teams and automatic ticket creation in case of malfunction.
Result
- Significant reduction in intervention times;
- More accurate support processes;
- Reduced operational workload for support teams.
Other skills
Governance & PMO
We develop effective processes for strong governance.
Technology & Consulting
We leverage opportunities for technological innovation.
GenAI & Low code
We accelerate innovation with generative AI and low-code solutions
RPA
We automate processes to increase efficiency.
GIS
We define tailored geospatial strategies.
Development
We provide highly customized software solutions.
Antifraud
We identify, prevent, and mitigate risks.
Data & Analytics
Data integration solutions, data modeling, predictive and prescriptive analytics.
Customer Experience
We create engaging and personalized experiences.
Digital BPO
Digital processes, enhanced efficiency.
Field Service Management
We manage resources and field operations to deliver excellent service.
Our Industries
FAQ
Un Competence Center RPA supporta le aziende nel ripensare e automatizzare i processi operativi, riducendo tempi e costi mantenendo elevati standard di qualità. Le soluzioni di Robotic Process Automation e Intelligent Automation rendono i flussi di lavoro più veloci, tracciabili e affidabili, integrandosi perfettamente con i sistemi e gli applicativi esistenti.
Un Competence Center RPA adotta un approccio strutturato e orientato ai risultati. Ogni progetto inizia con un assessment approfondito dei processi aziendali dei clienti per identificare quelli più adatti all'automazione e definire priorità e obiettivi condivisi con il cliente. Seguono la progettazione e lo sviluppo di automazioni scalabili e governabili e il monitoraggio della loro efficacia.
Si parte dall'analisi dei processi esistenti e dall'identificazione delle opportunità di automazione, seguita dalla realizzazione di un Proof of Concept per validare la soluzione proposta. Dopo la fase pilota, l'automazione viene estesa ai processi operativi e viene definita una governance strutturata che assicura controllo e scalabilità.
L'Intelligenza Artificiale amplia significativamente l'ambito dell'automazione RPA, consentendo di gestire processi complessi e non strutturati. Integrando AI, OCR e Machine Learning con la RPA, il Competence Center crea soluzioni avanzate in grado di analizzare, decidere e agire in modo intelligente.
L'efficacia di un progetto RPA si misura attraverso KPI condivisi e concreti: riduzione dei tempi di processo, diminuzione degli errori operativi e ritorno sull'investimento (ROI). Dashboard di monitoraggio forniscono visibilità in tempo reale sui risultati, consentendo di misurare continuamente i benefici operativi ed economici generati dalle automazioni.
Un Competence Center RPA può operare in diversi settori strategici: Enterprise, Telco, Trasporti e Pubblica Amministrazione. In ciascun settore personalizza le soluzioni in base alle caratteristiche specifiche del mercato, ai sistemi tecnologici esistenti e ai processi operativi.
Un Competence Center RPA è composto da: RPA Developer esperti nella programmazione delle automazioni, Solution Architect che disegnano l'architettura delle soluzioni, Process Analyst specializzati nell'ottimizzazione dei processi, e Project Manager che coordinano le fasi di implementazione.