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Enterprise

Transforming complexity into competitive advantage

A Strategic Partner for Digital Growth

Helping large organizations build agile, intelligent, and secure operating models.

The Enterprise market includes large private organizations operating in highly complex, competitive, and regulated industries, including Financial Services, Telco & Media, Automotive, Manufacturing, Pharmaceuticals, Retail, and Large Corporations.

These organizations face common challenges:  

  • Transforming complex operating models into digital, data-driven organizations;
  • Modernizing IT architectures and integrating heterogeneous systems;
  • Improving the customer experience;
  • Automating core and supporting business processes;
  • Ensuring security, compliance, and operational resilience;
  • Adopting AI Governance models compliant with the AI Act;
  • Unlocking the value of data, assets, and the workforce through advanced technologies.
Partner strategico per la crescita digitale

Our Offering

We support Enterprise organizations through an integrated model based on:

Management Consulting & Governance

We help organizations define and execute complex transformation programs through Governance & PMO, process reengineering, Change Management, Customer Experience Strategy, organizational design, and workforce transformation.
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Technology & System Integration

We support organizations in modernizing systems and evolving their architectures through modern, cloud-ready architectures, System Integration and API Management, DevOps & Agile adoption, Quality Engineering & Test Automation, web and mobile software development, application modernization, CRM & Customer Platforms, Data Governance & Data Strategy, data platforms, analytics and cloud data management, GIS, Digital Twins, and territorial asset management.
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Digital Operations

We optimize customer relationships and operational processes through omnichannel contact centers, multilingual customer care, Sales & Customer Value Management, Knowledge Management (Lyra), funnel optimization (Converto), Advanced Service Desk (SDE), and Workplace Management.
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AI Strategy & Governance 

Our focus is on AI that reduces costs, operational risk, and time-to-decision. We enable secure, scalable, and AI Act-compliant AI models through AI Strategy & AI Readiness, predictive models and machine learning, industrialized Generative AI (RAG and AI Agents) integrated into core business processes, and the industrialization and integration of AI models within enterprise systems.
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Strategic Positioning

Five pillars for operational excellence and innovation.

Digital Transformation 

We modernize business processes, operating models, and digital platforms.

Technology & IT Modernization

We evolve architectures, applications, and systems to ensure scalability and resilience.

Customer Experience & Digital Operations

We strengthen customer relationships through omnichannel solutions and Knowledge Management.

Data Management, AI & Advanced Analytics

We enable data-driven decision-making and AI models compliant with the AI Act.

Asset Management & Territory Applications

We support infrastructure-intensive industries with GIS, Digital Twin, and asset management solutions.

The Soft Strategy Group Advantage

  • Unique integration of Management Consulting, Technology, Digital Operations, and AI;
  • Ability to operate across complex and mission-critical ecosystems;
  • Proprietary solutions powered by Generative AI (Lyra, SDE, Converto);
  • Deep expertise in CRM, Data Management, AI, GIS, Automation, and Service Management;
  • AI Governance and AI Readiness models supporting compliance with the AI Act;
  • Proven experience across highly regulated and technology-intensive industries;
  • Ability to rapidly scale teams, expertise, and delivery.

Our clients

Axa
Edenred  
Eurobet
Sky 
Telepass 
TIM 
Unipol 
Vodafone 

Use cases

Order Management 

Objective

Development of the OMER Order Management platform to manage digital orders and replace the legacy system.

Solution

  • Functional analysis of custom systems for managing digital and paper-based orders;
  • Requirements gathering for the definition of the new OMER order management platform;
  • Definition of project plans, preparation of documentation supporting project status meetings, and progress tracking of planned activities;
  • Definition and execution of test plans and support during UAT sessions;
  • Development of the solution (Technologies: Java, Angular, ADF, SQL Server, Kafka, Kubernetes);
  • Delivery of training and change management activities to support user adoption.

Result

  • Centralized and standardized order management;
  • Greater operational efficiency.
Order Management 

Integration Layer Modernization

Objective

To modernize the Integration Layer by making integrations scalable, standardized, and cloud-ready, enabling an API-driven model that simplifies data flows, removes legacy dependencies, and accelerates the release of new features on modern platforms.

Solution

  • Analysis and rationalization of existing integration flows;
  • Refactoring, reengineering, and development of legacy adapters (Java, Oracle, Docker, Microsoft Azure);
  • API standardization and cataloging;
  • Optimization of connectors to core systems;
  • Implementation of security by design principles;
  • Centralized monitoring of the application layer through Dynatrace;
  • Progressive migration to cloud-native architectures;
  • Support during testing activities.

Result

  • More scalable and maintainable integrations;
  • Faster delivery of new features;
  • Proactive monitoring and reduced incident diagnosis and resolution times.
Integration Layer Modernization

Our partnerships

The connections that make a difference

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Our Industries

Public Sector – Central Government

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Public Sector – Local Government

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Healthcare

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Infrastructure & Transportation

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Energy & Utilities

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What we do

Capabilities

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Solutions

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FAQ

Per “mercato Enterprise” si intendono le grandi organizzazioni private che operano con processi, tecnologie e requisiti di compliance altamente complessi, spesso su più sedi, linee di business e canali digitali. In ambito business, il termine “enterprise” viene comunemente associato ad aziende di grandi dimensioni, con strutture organizzative articolate e bisogni di scalabilità e governance (spesso anche oltre i 1.000 dipendenti). In questo perimetro rientrano tipicamente settori come Finance, Telco & Media, Automotive, Manufacturing, Pharma, Retail e Large Corporates, dove modernizzazione IT, customer experience, automazione e sicurezza devono evolvere insieme.

Soft Strategy affianca le aziende Enterprise trasformando la complessità in vantaggio competitivo. Il nostro modello integrato unisce governance strategica, eccellenza tecnologica e operations digitali per modernizzare il core business. Interveniamo su processi critici come la gestione degli ordini o l'integrazione di sistemi legacy, garantendo scalabilità e resilienza. Grazie a un approccio pragmatico al Change Management e alla Workforce Transformation, assicuriamo che l'innovazione tecnologica si traduca rapidamente in agilità operativa, riduzione del time-to-market e miglioramento misurabile delle performance aziendali.

Nel contesto Enterprise, l'Intelligenza Artificiale deve generare valore misurabile riducendo costi, rischi e tempi decisionali. Soft Strategy propone soluzioni di AI "industrializzata", come modelli predittivi, Machine Learning e AI Generativa (RAG, Agent) integrata nei processi core. Un pilastro fondamentale è l'AI Governance: abilitiamo modelli conformi all'AI Act, garantendo explainability (spiegabilità), accountability e auditabilità, requisiti indispensabili per operare in settori regolamentati senza compromettere la fiducia degli stakeholder.

La modernizzazione dei sistemi legacy è una sfida che Soft Strategy affronta con strategie di "risk mitigation" collaudate. Accompagniamo le organizzazioni nel passaggio da moniliti a microservizi e architetture cloud-ready, utilizzando un approccio API-driven che disaccoppia i vecchi sistemi dalle nuove interfacce digitali. Attraverso l'adozione di pratiche DevOps, containerizzazione (es. Docker, Kubernetes) e Test Automation, riduciamo drasticamente il debito tecnico e acceleriamo i rilasci, garantendo la continuità operativa anche durante le fasi più critiche della migrazione.

Per le grandi aziende, eccellere nella relazione con il cliente è un imperativo. Soft Strategy ottimizza la Customer Experience attraverso soluzioni omnicanale e Contact Center evoluti, supportati da piattaforme di Knowledge Management come Lyra. L'approccio combina tecnologia e processi operativi: dal Customer Care multilingua alla "Funnel Optimization" con Converto, fino al Sales & Customer Value Management. L'obiettivo è offrire un'esperienza utente fluida e coerente su tutti i touchpoint, trasformando il supporto operativo in un motore di fidelizzazione e vendita.

Soft Strategy è partner di fiducia per leader di mercato che gestiscono ecosistemi digitali ad alta criticità. Collaboriamo con realtà come Telepass, Unipol, AXA, Sky, TIM, Vodafone, Eurobet ed Edenred. Le nostre referenze non riguardano solo la fornitura di servizi, ma la gestione di progetti trasformativi: dalla creazione di piattaforme centralizzate di Order Management alla reingegnerizzazione di layer di integrazione per milioni di transazioni. La fiducia di questi brand conferma la nostra capacità di scalare competenze e delivery per rispondere alle sfide più complesse del mercato Enterprise.

Le soluzioni proprietarie di Soft Strategy rappresentano acceleratori di innovazione per il mercato Enterprise. Lyra potenzia il Knowledge Management aziendale; SDE (Service Desk Evoluto) automatizza e ottimizza i processi di supporto IT; Converto massimizza le performance dei funnel di vendita digitali. Queste piattaforme, basate su AI generativa e tecnologie avanzate, permettono di implementare rapidamente funzionalità best-in-class, riducendo il time-to-market e garantendo un ritorno sull'investimento (ROI) più rapido rispetto allo sviluppo custom tradizionale.