We developed a platform to manage in an integrated way all the requirements of a welfare program aimed at public employees for access to social assistance services.

The target audience is broad and diverse, with access to specific functionalities based on user roles.

The platform is modular, scalable, and built according to the highest accessibility and security standards, ensuring an intuitive experience for all users while supporting the entire lifecycle of the program. A complete digital ecosystem designed to simplify complex processes, reduce administrative workload, and place end users at the center.

• Reduced system malfunctions and increased process stability;
• Improved operational efficiency through the introduction of automated management for impacted processes;
• Enhanced coordination between Business, IT, and project teams.

The organization periodically conducted listening surveys from different sources, with varying targets, tools, and metrics. While this diversity represented a valuable source of feedback, it was fragmented and difficult to analyze consistently. The objective was to create a structured system for collecting and analyzing user feedback to support strategic decision-making and continuous improvement processes.

The solution involved developing an integrated dashboard capable of centralizing data from more than 200 different surveys. Questions from individual surveys were mapped to key “dimensions” representing the critical factors for maximizing user experience. This structured approach enabled more effective improvement and innovation initiatives, transforming dispersed feedback into actionable insights.

• Centralization of results from different surveys within a single environment;
• Monitoring of performance trends across key evaluation dimensions;
• Provision of valuable support to guide the client’s strategic decisions.

The project aimed to create a platform providing the client with a set of tools designed to engage employees in corporate decision-making through the ability to propose ideas and solutions and collaborate with colleagues across different regions.

We developed a platform supporting internal Idea Management processes, enabling employees to submit ideas and foster collaborative discussions with colleagues.

Employees can organize recurring meetings and propose topics of interest, involving broader or more targeted groups of users who can exchange perspectives and share experiences and expertise.

• Greater employee involvement in the creation and implementation of ideas aimed at improving operations;
• Improved engagement through a structured system for sharing and managing feedback;
• Implementation of Talent Management tools to enhance and promote the Institute’s top talent.

The project aimed to create a platform capable of directing users toward the client’s services that best match their specific needs.

We developed a platform that guides users toward the most suitable service through a series of questions based on their profile and needs. The platform also includes internal functionalities for continuous service usage monitoring and configuration of the question-and-answer decision tree.

• Simplified access to the client’s services;
• Improved user experience.

The platform was designed to optimize workflow management within the client’s regional offices, reducing activity assignment and monitoring times. The system aims to ensure a more balanced distribution of workloads and greater transparency across operational processes.

The implemented solution is a centralized application that enables Organizational Unit Managers to assign activities to staff members in an automated way and monitor workflow progress.

The system also integrates automated algorithms to assign activities based on employees’ skills and workload.

• Greater operational efficiency through a significant reduction in management times and improved control over pending activities;
• Improved service quality by ensuring workflow traceability and supporting managerial decision-making.

The Print Management project was launched to monitor and optimize the use of printing resources within the Institute, with the objective of reducing costs, controlling emissions, and ensuring more sustainable and transparent management.

• The solution consists of an application with dedicated dashboards for different user roles, enabling:
• Monitoring of printed pages (total, black and white, and color) and related costs;
• Analysis of generated and saved emissions;
• Customization of reports by area, time period, and print type;
• Introduction of advanced features such as gamification and rankings to encourage virtuous behaviors.

• Greater control over print volumes and associated costs;
• Reduced emissions and improved environmental sustainability, encouraging the adoption of more efficient and responsible practices;
• Transparency and traceability of printing activities by area and role.

The organization aimed to evolve its software lifecycle management by improving collaboration between development and operations teams, reducing release times, and increasing software quality through the adoption of Agile methodologies and DevOps tools for CI/CD and faster, more transparent delivery.

The solution included:

• Implementation of Azure DevOps for backlog management, build and release pipelines, automated testing, and monitoring;
• Adoption of Agile methodologies integrated with DevOps principles;
• Automation of Change and Release Management processes, with dedicated workflows and continuous releases;
• Training and specialized support for teams through hands-on sessions and guidelines to promote the adoption of the identified processes and tools.

• Reduced release times and increased deployment frequency;
• Improved collaboration between development and operations teams;
• Process automation, resulting in fewer manual errors;
• Higher software quality through automated testing and continuous monitoring;
• End-to-end visibility across the software lifecycle and structured governance for priority management.