Gen AI & Low Code
GenAI & Low-Code
GenAI & Low-Code
Accelerate innovation, automate processes, empower people.
In a rapidly evolving landscape, the ability to adapt quickly is essential. Organizations are looking for intelligent solutions that can seamlessly integrate into existing workflows.
The convergence of Generative AI and Low-Code platforms represents the new frontier of digital transformation.
- We support organizations in evolving from traditional processes to intelligent ecosystems.
- We develop autonomous and assistive AI agents, as well as business applications aligned with ITIL standards.
- We empower every employee to become a citizen developer, enabling innovation through the power of Artificial Intelligence.
How we transform processes into value
The Competence Center combines Enterprise Service Management, Python development, and Azure Cloud architectures to deliver intelligent process automation solutions and advanced virtual assistants.
Analysis of business processes and mapping of use cases according to ITIL best practices.
Design of intelligent assistants based on Lyra or Microsoft Copilot.
Rapid development of business-critical applications using the Microsoft suite.
Implementation of intelligent automation for services on platforms such as USU.
Secure integration of language models with enterprise data through RAG.
Structured control of platforms to prevent shadow IT and reduce risks.
Ongoing monitoring and performance optimization.
Tangible benefits for organizations
-
Drastically reduce application development and release times;
-
Automate repetitive and cognitive tasks, increasing productivity;
-
Standardize enterprise processes (HR, IT, Finance), improving service quality;
-
Provide natural conversational interfaces for accessing organizational knowledge.
Use Cases
Operations Monitoring Platform
Objective
To centralize the control and monitoring of Operations activities, overcoming the fragmentation of spreadsheet-based reporting and ensuring a unified view of project progress, resource allocation, and profitability.
Solution
- Development of an integrated solution based on Microsoft Power Platform;
- Implementation of Power Apps for the structured input of operational and forecast data by Project Managers;
- Automation of approval and notification workflows through Power Automate;
- Creation of executive dashboards in Power BI for real-time analysis of delivery and financial KPIs;
- Secure integration with legacy management systems through custom connectors.
Result
- Real-time visibility into Operations performance;
- Significant reduction in time spent on manual data consolidation;
- Improved governance and forecasting capabilities on project margins;
- Standardization of the reporting process across all organizational levels.
Enterprise Service Desk ITIL
Objective
To implement an advanced and centralized Service Desk to support Group companies, standardizing IT service management according to ITIL best practices (Incident, Problem, Change, and Request Management) and improving request traceability.
Solution
- Adoption of the USU platform as the core solution for Enterprise Service Management;
- Design and implementation of ITIL processes for managing the lifecycle of tickets and IT assets;
- Configuration of a unified service catalog for all Group companies;
- Automation of ticket routing to the appropriate resolution groups;
- Integration with the CMDB (Configuration Management Database) to map relationships between services and infrastructure.
Result
- Full compliance with ITIL best practices and improved IT governance;
- Reduced mean time to resolution (MTTR) through structured processes;
- Enhanced employee user experience through a single point of contact (SPOC);
- Accurate SLA (Service Level Agreement) monitoring with vendors.
Other skills
Governance & PMO
We develop effective processes for strong governance.
Technology & Consulting
We leverage opportunities for technological innovation.
GenAI & Low code
We accelerate innovation with generative AI and low-code solutions
RPA
We automate processes to increase efficiency.
GIS
We define tailored geospatial strategies.
Development
We provide highly customized software solutions.
Antifraud
We identify, prevent, and mitigate risks.
Data & Analytics
Data integration solutions, data modeling, predictive and prescriptive analytics.
Customer Experience
We create engaging and personalized experiences.
Digital BPO
Digital processes, enhanced efficiency.
Field Service Management
We manage resources and field operations to deliver excellent service.
Our Industries
FAQ
Un Competence Center offre soluzioni per l'automazione intelligente e lo sviluppo rapido di applicazioni; realizza Agenti AI capaci di dialogare, ragionare e agire sui sistemi aziendali, e sviluppa applicazioni Enterprise utilizzando piattaforme Low-Code come Microsoft Power Platform.
La qualità dei processi automatizzati con GenAI & Low-Code viene garantita adottando il framework ITIL (Information Technology Infrastructure Library) come standard di riferimento per la gestione dei servizi e dei processi.
Le competenze certificate fanno la differenza in ambito GenAI & Low-Code. È molto importante possedere certificazioni avanzate in ambito Microsoft Azure (AI Engineer, Data Scientist, Power Platform Solution Architect) e competenze consolidate nello sviluppo Python.
Un progetto di GenAI & Low Code inizia sempre con una fase di "Discovery & Prototyping", analizzando il caso d'uso per valutarne la fattibilità e il ROI atteso. Successivamente, si sviluppa unaProof of Concept (PoC) per validare le risposte dell'AI e la qualità dei dati.
Le soluzioni Gen AI & Low Code sono trasversali. Si possono applicare all'IT Service Management, nelle Risorse Umane nel Customer Service, nel Legal e nelle Operations. Ovunque ci sia un processo da digitalizzare o una conoscenza da rendere accessibile, queste tecnologie portano valore.
Il team di un Competence Center GenAI & Low-Code solitamente è multidisciplinare ed è composto da AI Specialist, Prompt Engineer, Python Developer, Power Platform Expert e consulenti funzionali certificati ITIL.