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Infrastructure & Transportation

Where physical networks meet digital intelligence.

Intelligent Infrastructure  

Enabling critical networks, digital ecosystems, and sustainable mobility.  

Today, infrastructure is no longer simply a collection of physical assets; it has become an enabling platform for services, data, and resilience. Transportation networks, telecommunications, energy, logistics, and urban environments are converging into an interconnected ecosystem where digitalization is the driving force behind transformation.

Technologies such as Artificial Intelligence, the Internet of Things, digital twins, WebGIS, cloud computing, and predictive analytics are reshaping operating models, enabling intelligent, adaptive, and service-oriented infrastructures. The twin transition — digital and sustainable — has become a strategic lever for competitiveness, security, and operational continuity across territories.

In this context, we act as a consulting partner for the transformation of complex infrastructures. Leveraging our expertise in GIS, data integration, AI Governance, and digital platforms, we support the modernization of road, rail, energy, telecommunications, and urban infrastructures, making them smarter, more resilient, and better equipped to generate value for citizens, operators, and communities.

Infrastrutture e Trasporti Intelligenti 

Our Offering

We support public and private operators in the design, management, and innovation of critical networks through the integration of:

Management Consulting & Governance

PMO & Governance: Structured management of complex programs, with strategic oversight, KPI monitoring, risk management, and multi-stakeholder coordination. Change Management: Supporting change adoption in complex environments, with a focus on digital culture, stakeholder engagement, and the gradual introduction of new technologies.

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Technology & System Integration

Service & Asset Management: Optimization of physical and digital networks through predictive models, automation, and integration with field systems. Field Service Management (OverIT – NextGen FSM): Advanced solutions for managing field operations. Data Governance & Analytics: Data architectures, digital twins, predictive models, and generative AI supporting data-driven decision-making and integrated asset management.

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Digital Operations

Operational support and digital services for infrastructure and mobility operators, with a particular focus on information flow management, workforce and workflow management support, digital services for passengers, users, and stakeholders, as well as multichannel assistance and BPR channels.

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AI Strategy & Governance 

We integrate Artificial Intelligence in a governed, secure, and AI Act-compliant manner, enabling: predictive models for maintenance, safety, and capacity planning; GeoAI for territorial analysis, risk assessment, flow analysis, and scenario planning; generative AI for document analysis, classification, and data normalization; explainability, accountability, and auditability of AI models; integration of AI within digital twins and control rooms.

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Cross-Industry Expertise

Our cross-functional expertise provides the foundation on which we build solutions for all major areas of the sector, enabling scalable, interoperable, and service-oriented infrastructures.

Strategic Positioning

Three strategic pillars for enabling intelligent infrastructure, advanced services, and sustainable mobility.

Passenger Experience

Solutions designed to improve mobility services.

  • Integrated and digital ticketing;
  • Onboard connectivity and information services;
  • Evolution of Contact Centers and BPR channels;
  • Workforce & Workflow Management systems;
  • Field Service Management (OverIT – NextGen FSM).
Infrastructure & Assets

Technologies and services for intelligent network monitoring, maintenance, and management.

  • Predictive maintenance and 3D video inspection;
  • Remote diagnostics and digital twins;
  • Control Rooms and C-ITS platforms;
  • Surveillance, safety, and construction site monitoring;
  • Advanced Field Service Management for operational teams (OverIT – NextGen FSM).
Public Transport & Governance

Supporting mobility governance and regulatory compliance.

  • Flow analysis and service planning;
  • Integrated transportation projects (e.g. Cairo, Egypt);
  • PRM solutions and universal accessibility;
  • Regulatory governance and compliance adaptation;
  • Operational coordination and workforce management through FSM (OverIT).

Our clients

Anas
Arst
CCISS Viaggiare informati
Concessioni Autostradali Venete
Eav
Enjoy
Ferrari
Ferrovie italiane
FS Technology
Leonardo
Moova
Octo

Use sales

Workflow Management

Objective

To develop an innovative workflow management system based on the OverIT NextGen platform, improving workforce management, shift planning, and compliance monitoring while ensuring greater control and traceability across operational processes.

Solution

  • Analysis of functional and operational requirements;
  • Definition of workflow structures and target processes on the NextGen platform;
  • As-Is process mapping and To-Be process design;
  • Monitoring of application task development activities;
  • Management of the transition to the new workflow management system.

Result

  • More structured and traceable workforce management processes;
  • Improved shift planning and operational control;
  • Greater visibility into compliance management workflows;
  • Adoption of a modern and scalable platform.
Workflow Management

Migration of Workflow Management System to the NextGen Platform

Objective

To modernize and migrate the OverIT workflow management application infrastructure (2019 version) to the NextGen platform, improving operational efficiency, system scalability, and integration with enterprise service management processes.

Solution

  • Analysis of the existing application architecture and active workflows;
  • Migration of the workflow management system from OverIT 2019 to the NextGen platform;
  • Adaptation and optimization of process workflows within the new architecture;
  • Integration with service management processes;
  • Support throughout the transition while ensuring operational continuity.

Result

  • Modernized and scalable application infrastructure;
  • Improved integration with service management processes;
  • Greater efficiency in workflow management;
  • An advanced technology foundation supporting future functional enhancements.
Migration of Workflow Management System to the NextGen Platform

Our partnerships

The connections that make a difference

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Our Industries

FAQ

Le infrastrutture intelligenti sono piattaforme digitali che integrano asset fisici (reti stradali, ferroviarie, energetiche) con tecnologie avanzate come IoT, AI, digital twin e analytics predittivi. Sono ecosistemi connessi che generano dati in tempo reale, abilitano decisioni predittive e migliorano resilienza, efficienza operativa e qualità dei servizi. Nel settore trasporti questo si traduce in sistemi di monitoraggio continuo, manutenzione predittiva, ottimizzazione dei flussi e integrazione tra mobilità urbana, reti telco ed energetiche.  

Un digital twin è una replica virtuale di un'infrastruttura fisica che viene alimentata in tempo reale da sensori IoT, dati operativi e informazioni geografiche. Questa rappresentazione digitale permette di simulare scenari, testare interventi manutentivi, prevedere guasti e ottimizzare le prestazioni senza intervenire fisicamente sull'asset. Nel settore infrastrutture e trasporti, i digital twin vengono utilizzati per monitorare ponti, gallerie, binari, reti energetiche e sistemi di segnalamento.  

Soft Strategy si posiziona come partner consulenziale per la trasformazione delle infrastrutture complesse.  

L’offerta si articola lungo tre direttrici complementari: Esperienza del Passeggero, Infrastrutture & Asset e Trasporto Pubblico & Governance, integrate da competenze trasversali in PMO, Change Management, Service Management e Data Strategy.  

Il passaggio dalla manutenzione reattiva a quella predittiva è abilitato da tecnologie come telediagnostica, videoispezione 3D, sensori IoT e analytics. Questi strumenti permettono di monitorare di continuo lo stato degli asset, identificare anomalie prima che causino guasti e programmare interventi solo quando necessario, riducendo costi e tempi di fermo.   

La modernizzazione dei servizi al passeggero passa attraverso bigliettazione integrata multimodale, app per informazioni in tempo reale, connettività a bordo e sistemi di customer care evoluti. Le soluzioni più avanzate integrano pagamenti contactless, AI per la personalizzazione dei servizi e piattaforme omnicanale che unificano contact center tradizionali.