Governance & PMO
We design effective structures and processes to ensure strong governance.
Governance & PMO
Turning strategy into tangible results.
In a rapidly evolving market, strong governance is the engine that drives change, ensuring control, strategic alignment, and the delivery of projects within expected timelines, costs, and quality standards.
The Project Management Office (PMO) serves as a strategic hub to ensure consistency, transparency, and value creation throughout the entire project lifecycle. Through our “Governance & PMO” Competence Center, we support organizations in strengthening execution capabilities and transforming governance into a competitive advantage.
Governance that drives value
By combining strategic vision with an operational approach, we help organizations turn strategy into measurable results. Our model:
We define priorities and identify areas for improvement.
We define KPIs, processes, and tools to support strategic decision-making.
We enable fast, informed, and data-driven decision-making.
We integrate Waterfall and Agile approaches to ensure flexibility and tangible results.
We support governance across all phases, from planning to execution control.
Tangible benefits for organizations:
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Establish effective, scalable, and results-oriented governance models;
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Define clear roles and responsibilities;
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Implement measurable processes aligned with business strategy;
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Adopt internationally recognized methodologies (PMI®, PMP®, PRINCE2®, Agile®);
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Standardize practices and performance;
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Promote a culture of continuous improvement and operational excellence;
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Foster collaboration, transparency, and accountability.
Use cases
Risk Management & Governance: From Risk Control to Strategic Value
Objective
To implement a structured Risk Management system supported by a dedicated PMO for cross-functional coordination, deliverable monitoring, and the definition of reporting frameworks and risk KPIs to enable data-driven governance.
Solution
Design of a comprehensive and integrated Risk Management model, including process mapping, standardization of evaluation criteria and data collection, integration of digital tools, and interactive dashboards. A centralized platform provided management with reliable indicators to support both strategic and operational decision-making.
Result
A centralized digital platform ensuring structured risk transparency, standardized metrics, integration of quantitative indicators into strategic planning, and a strengthened risk culture across business functions.
Digitalization of the Demand Management Lifecycle
Objective
To manage the digitalization and automation of IT delivery engagement, defining a unified end-to-end model from business demand collection to delivery, ensuring traceability, consistency, and timeliness.
Solution
To ensure methodological and operational governance by coordinating functions, functional requirements, and development phases. To implement integrated applications supporting the project lifecycle, with dashboards for progress visibility, cross-functional reporting, and decision-making.
Result
End-to-end optimization with reduced timelines and more efficient workflows; standardization of Business-IT communication with full traceability of requirements, timelines, and budgets; strengthened governance and collaboration; increased transparency and forecasting through shared KPIs and continuous monitoring.
Integrated Urban Mobility in Cairo: Unified Ticketing and Multimodal Experience
Objective
To support the Egyptian Ministry of Transport in the digital transformation of Cairo’s ticketing system toward a seamless multimodal platform. To define a Governance and PMO model ensuring organizational clarity, effective decision-making, and end-to-end control over timelines, costs, and quality, while managing multiple stakeholders through international standards and scalable Program and Vendor Management practices.
Solution
We implemented a multi-level Program Governance model with operational and strategic committees, clearly defined roles, and decision-making flows. A central PMO was established based on PMI®, ITIL®, and Scrum® standards, with integrated planning, Risk and Change Management, KPI dashboards, and automated reporting. Change Management was driven through stakeholder mapping, communication, training, and knowledge transfer toolkits.
Result
Accelerated decision-making through structured committees and clear escalation paths, reducing bottlenecks; improved operational predictability through shared baselines and change control; integrated governance with defined RACI models and optimized coordination; fast adoption of digital solutions with increased readiness and operational engagement.
Driving Efficiency to Enable Growth: An Integrated Operational Transformation Program
Objective
To increase the organizational efficiency of the Customer Division by reducing operational time and costs. The PMO ensured structured governance, promoting continuous improvement, cross-functional collaboration, and strategic alignment with sustainable innovation objectives.
Solution
Implementation of PMI frameworks for control, coordination, and reporting. Process mapping, identification of automation opportunities, introduction of digital tools for performance monitoring, co-design workshops with business and IT stakeholders, and oversight of the transformation roadmap while ensuring timelines, quality, and budget adherence.
Result
Core processes optimized and automated with a significant reduction in time and costs; improved quality and productivity through efficient workflows and effective collaboration; increased performance transparency through digital traceability; strengthened governance and enhanced execution capabilities.
Digital Evolution Roadmap: Strategy and Control
Objective
To define the Systems Plan for digital evolution by creating a strategic roadmap for systems and digital services supporting both operational and business functions. The PMO acted as a governance enabler, ensuring cross-functional coordination between IT and Business units and promoting an integrated approach to planning and execution of digital initiatives.
Solution
We developed a multi-year roadmap by coordinating IT and Business stakeholders and overseeing the setup, quick wins, and milestones for each program. This included defining strategic priorities and focus areas, analyzing business needs and technology gaps, and planning targeted improvement initiatives.
Result
Definition of a strategic roadmap for the digital evolution of systems; ongoing projects aligned with business priorities and innovation objectives; strengthened IT-Business governance and optimized digital investment planning; prevention of technological obsolescence and improved customer experience.
Use cases
Governing Global Digital Transformation
Objective
To support the client in a global technology transformation program for the worldwide adoption of SAP HANA Cloud.
Solution
A centralized PMO monitored 50 rollouts across 9 business areas, ensuring visibility, control, and reporting to Global Top Management. The framework enabled governance between Business and IT, coordination of global and local teams, management of system integration partners, oversight of Change Management, and methodological governance, ensuring alignment between local roadmaps and corporate strategy.
Result
Over 50 SAP HANA Cloud rollouts coordinated across 20+ countries and 5 continents, managing stakeholders and partners in a complex multi-country environment; unified governance with continuous alignment between roadmaps and business strategies; change management and training delivered to over 40,000 employees worldwide.
Evolution of the Order Management System
Objective
To lead project governance in defining and implementing a new Order Management system to replace the legacy platform. The PMO coordinated Business, IT, Architecture, and Project Management functions, ensuring functional consistency, strategic alignment, and traceability through requirements gathering, workshop facilitation, and dependency management.
Solution
We structured a Governance and PMO model to support the operational coordination of the program, defining functional requirements, modeling end-to-end processes, and monitoring progress through a dedicated reporting framework. The PMO ensured integrated risk management, transparent communication, and control over milestones and deliverables.
Result
An advanced, scalable, and high-performing Order Management system; strengthened project governance, improved cross-team collaboration, and greater transparency across the entire lifecycle of requirements, testing, and adoption.
Redesigning the Value of After-Sales Services
Objective
To define and implement a new After-Sales Management model aimed at improving customer experience and optimizing support and customer retention. The PMO ensured program governance by coordinating Business and IT, managing requirements, dependencies, and alignment across Customer Service, Supply Chain, Product, Finance, Marketing, and Field Operations.
Solution
An integrated Project Governance model was established, supported by a dedicated PMO for both Business and IT. Activities included planning and overseeing system integration, redesigning cross-functional operational processes, introducing digital workflows for premium customers, and managing Change Management. The PMO ensured consistency, control, and transparency across the roadmap, milestones, and deliverables, driving the transformation in a data-driven manner.
Result
Centralized governance with full visibility across Business and IT initiatives; coordinated system integration and optimized after-sales processes; strengthened strategic alignment between Business Units and IT; reduction in the need for specialized technicians for at-home interventions, with estimated savings of €4 million per year; reduced resolution times through the introduction of a new physical service channel.
From Legacy to Cloud: Transition Governance
Objective
To manage the decommissioning of external services connected to the legacy Order Management platform and their integration into the new cloud platform, ensuring continuity of information flows and operational stability. The PMO ensured overall governance by coordinating IT and business teams, consolidating requirements, facilitating alignment workshops, and managing risks and issues.
Solution
A retro-planned project roadmap was defined and shared with stakeholders and technology partners, overseeing planning and assessment of decommissioning phases, progress tracking, and risk and issue management in support of functional domains. Integrated communication ensured continuous alignment between IT, business, and external stakeholders.
Result
Controlled decommissioning of more than 15 external services with ensured operational continuity; full migration of flows to the new cloud platform; increased efficiency and architectural simplification; integrated and traceable governance across all project phases.
PNRR Governance and CRM Evolution for Public Administration
Objective
To support the governance and coordination of PNRR projects, with a focus on CRM evolution and the adoption of Microsoft technologies to enhance the Contact Center, in line with PMI® Project and Program Management frameworks.
Solution
An operational PMO was established to manage timelines, costs, scope, and risks in an integrated manner, following PMBOK® Guide best practices. Activities included status tracking (SAL), follow-ups, and updates across project streams, production of technical documentation and reports for governance and institutional communication, as well as analysis of evolving needs and definition of strategic technology roadmaps.
Result
Strategic alignment between PNRR objectives, technology roadmaps, and stakeholders; improved project visibility and governance, consolidation of the PMO as a key reference point for monitoring and reporting; enhanced digital innovation through a structured, measurable, and PMI®-compliant approach.
Other skills
Governance & PMO
We develop effective processes for strong governance.
Technology & Consulting
We leverage opportunities for technological innovation.
GenAI & Low code
We accelerate innovation with generative AI and low-code solutions
RPA
We automate processes to increase efficiency.
GIS
We define tailored geospatial strategies.
Development
We provide highly customized software solutions.
Antifraud
We identify, prevent, and mitigate risks.
Data & Analytics
Data integration solutions, data modeling, predictive and prescriptive analytics.
Customer Experience
We create engaging and personalized experiences.
Digital BPO
Digital processes, enhanced efficiency.
Field Service Management
We manage resources and field operations to deliver excellent service.
Our Industries
FAQ
Un PMO (Project Management Office) è una struttura organizzativa che governa i progetti aziendali garantendo allineamento strategico, efficienza operativa e massimizzazione del valore. Il PMO definisce metodologie, standard e processi comuni, monitora performance attraverso KPI, gestisce rischi e risorse, e assicura che ogni iniziativa contribuisca agli obiettivi di business.
L’efficacia di un PMO si misura attraverso KPI quantitativi e qualitativi legati a performance, delivery e maturità organizzativa.
Vengono definite dashboard integrate con i sistemi aziendali per monitorare avanzamento, costi, rischi e benefici attesi, garantendo una visione trasparente e data-driven.
Si valutano inoltre la maturità del modello di governance e il livello di adozione dei processi e delle metodologie per favorire un miglioramento continuo.